Refund Policy
Refund Policy
At Your Oil Painting, each artwork is custom-made based on the photo and order details provided by the customer. Because every painting is created specifically for one order, our refund and cancellation policy is different from ready-made products.
Order Cancellation
You may request to cancel your order before the painting process has started. If your order has not yet entered production, we may cancel the order and issue a refund. Once painting has started, the order cannot usually be cancelled because the artwork is custom-made for you.
Custom-Made Products
Custom oil paintings are made according to your uploaded photo, selected size, and order instructions. For this reason, we do not accept returns or refunds for change of mind, personal preference, or minor artistic differences once the painting has been created.
Artistic Differences
Each painting is created by hand, not printed or digitally reproduced. Small differences in color, brushstrokes, texture, composition, and details are natural parts of the handmade process and are not considered defects.
Preview and Review
Before shipment, we may send a preview photo of the finished painting for confirmation. If you believe an important order instruction has been missed, please contact us as soon as possible before the artwork is shipped. We will review reasonable concerns related to the original order details.
Damaged or Incorrect Orders
If your artwork arrives damaged or if you receive the wrong item, please contact us within 48 hours of delivery at support@youroilpainting.com. Please include your order number, photos of the package, and photos of the artwork. We will review the issue and may offer a replacement, repair solution, partial refund, or refund depending on the situation.
Return Shipping Fees
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Refund Method
If a refund is approved, it will be issued to the original payment method whenever possible. Processing times may vary depending on the payment provider or bank.
Contact
If you have questions about cancellations, refunds, or damaged orders, please contact us at support@youroilpainting.com. We usually reply within 1–2 business days.
Last updated: 2026