Shipping Policy

At Your Oil Painting, each artwork is custom-made based on your uploaded photo and order details. Because every painting is created by hand, production and delivery times may vary depending on artwork size, complexity, drying conditions, and destination.

Where We Ship

We may ship to selected international destinations where reliable delivery is available. Available shipping options and delivery destinations may depend on your shipping address and will be shown during checkout where applicable.

Order Review

After your order is placed, we will review your uploaded photo and order instructions. If the reference photo is unclear, unsuitable for painting, or if additional information is needed, we will contact you by email before starting the artwork.

Production Timeline

Most custom oil paintings take approximately 2–4 weeks to complete. This includes painting, drying, quality checking, and preparation for shipping. The exact production time may vary depending on the selected size, artwork complexity, and drying conditions.

Preview Before Shipping

Before your painting is shipped, we will send a preview photo of the finished artwork for confirmation. Minor artistic differences are natural because each piece is hand-painted, but we review the overall composition, color, and key details before shipment.

Shipping Method

Unless otherwise stated, custom paintings are shipped as rolled canvas in protective packaging. Rolled canvas shipping is a safe and common method for international artwork delivery. Customers may frame or stretch the painting locally after receiving it.

Shipping Fees

Shipping fees, if applicable, will be shown during checkout before payment. The final shipping cost may depend on your destination, selected shipping method, package size, and carrier availability.

Estimated Shipping Time

After the artwork is completed and prepared for shipment, international delivery usually takes approximately 7–15 business days after dispatch. Delivery times may vary due to customs processing, carrier delays, local delivery conditions, holidays, weather, or other circumstances outside our control.

Tracking Information

Once your order has been shipped, we will provide tracking information by email when available. Please allow some time for the tracking information to update after the package is handed over to the shipping carrier.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or local fees depending on the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping fee unless clearly stated otherwise at checkout.

Incorrect or Incomplete Shipping Address

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information provided by the customer. If you notice an error in your address, please contact us as soon as possible.

Damaged Packages

If your artwork arrives damaged, please contact us within 48 hours of delivery at support@youroilpainting.com. Please include your order number, clear photos of the damaged package, and clear photos of the artwork. We will review the case and help provide a suitable solution.

Lost or Delayed Packages

If your package appears to be significantly delayed or lost in transit, please contact us and we will help check the shipment status with the carrier where possible. Delivery delays caused by customs, local carriers, incorrect addresses, or circumstances outside our control may require additional time to resolve.

Contact

If you have any questions about shipping or delivery, please contact us at support@youroilpainting.com. We usually reply within 1–2 business days.

Last updated: 2026