FAQ
Frequently Asked Questions
Here are answers to common questions about custom oil paintings, uploaded photos, production time, shipping, and order policies.
Is each painting really hand-painted?
Yes. Each artwork is painted by hand on canvas based on your uploaded photo. It is not a printed poster or digital filter.
What kind of photo should I upload?
Please upload a clear photo with good lighting and enough detail. For portraits, the face should be visible and not too blurry. If your photo is not suitable, we may contact you by email to request a better reference image.
Can I add special instructions?
Yes. During checkout, you can add notes about background, color mood, details to keep, or details you would like simplified. We will consider your instructions during the painting process.
How long does it take?
Most custom oil paintings take approximately 2–4 weeks to complete, including painting, drying, quality checking, and preparation for shipping. Shipping time depends on the destination country and carrier.
Will I see a preview before shipping?
Before shipping, we may send a preview photo of the finished painting for confirmation. If you have a concern related to the original order instructions, please contact us before the artwork is shipped.
Will the painting look exactly like my photo?
The painting is an artistic interpretation of your photo. It will not be an exact photographic copy. Small differences in color, brushstrokes, texture, and details are part of the handmade process.
How is the painting shipped?
Unless otherwise stated, paintings are shipped as rolled canvas in protective packaging. You can frame or stretch the painting locally after receiving it.
Do you ship internationally?
Yes, international shipping may be available. Shipping time and customs processing may vary by destination. Import duties, taxes, or local fees may be the responsibility of the customer.
Can I cancel my order?
You may request cancellation before painting has started. Once production begins, the order is custom-made and cannot usually be cancelled or refunded for change of mind.
What if my painting arrives damaged?
Please contact us within 48 hours of delivery at support@youroilpainting.com. Include your order number and photos of the package and artwork so we can review the issue.
How can I contact you?
You can contact us at support@youroilpainting.com. We usually reply within 1–2 business days.
Ready to start your painting?
Upload your photo, choose your size, and we will create a custom hand-painted oil painting made just for you.
Start Your Painting